Type de contrat : CDD
Lieu : Dakar, Sénégal
📝 Description du poste
Conduct telephone surveys with customers to verify the information provided during requests or transactions. Contact customers to confirm their identity, circumstances, order details, and understanding of the payment terms.
🎯 Missions principales
- Identify unusual behavior, information, or situations that may pose a risk of fraud.
- Analyze and compare customer data, orders, and information provided by sales representatives to detect inconsistencies.
- Follow up on suspicious cases or files presenting a potential risk of fraud.
- Verify information provided by customers and sales representatives and report any anomalies found.
- Help identify new fraud techniques or attempted scams to strengthen preventive measures.
- Conduct ad‑hoc field investigations to verify specific information or situations.
- Audit customers or retail locations as part of investigations.
- Document investigation results and ensure clear, accurate reporting.
- Prepare investigation reports and follow up on cases until resolution.
- Collaborate with sales, operations, and administrative teams to facilitate fraud detection and prevention.
👤 Profil recherché
- Bonne capacité d'analyse et sens du détail.
- Aisance relationnelle et excellente communication orale et écrite en français.
- Maîtrise des outils informatiques et capacité à gérer des bases de données.
- Expérience souhaitée en enquête, audit ou lutte contre la fraude.
- Intégrité, discrétion et esprit d'équipe.
📍 Localisation
Dakar, Sénégal
📩 Candidature
Veuillez envoyer votre candidature à l'adresse suivante : maguysarrdexintec@outlook.fr.